Common issues and quick fixes
If something isn't working as expected, most issues can be fixed in a few steps. Here's where to start.
Login problems
- Check your internet connection and try again.
- Make sure you're using the right phone number or email.
- Reset your password from the login screen if you can't remember it.
- Update the app to the latest version.
Messages not sending
- Confirm your connection is active — Saha needs stable internet.
- Close and reopen the app.
- If the issue persists, force-quit and log back in.
Notifications missing
- Go to your phone Settings → Saha → Notifications → enable all.
- In the app, check Settings → Notifications and toggle the types you want.
- Make sure your device isn't in Do Not Disturb or Silent mode.
Payment or subscription issues
Subscriptions are managed through the App Store or Google Play. To cancel, refund, or update payment, go to your device's subscription settings.
Still stuck?
Reach out to our team via Contact Us and we'll help you sort it out — usually within 24 hours.